Return Period: Customers may return custom wood colour samples within 30 days of the delivery date.
Refund: Upon receiving the returned samples, we will initiate a full refund for the cost of the samples.
Shipping Information: Please note that return shipping costs are the responsibility of the customer. Prairie Barnwood does not provide prepaid shipping labels for sample returns.
Conditions for Return:
- Samples must be in their original, unused condition.
- Return requests must be made within 30 days of the delivery date.
- To initiate a return, please contact our customer service team with your order details.
How to Return:
- Contact Prairie Barnwood’s customer service at email@example.com with your order information.
- Pack the samples securely in the original packaging.
- Ship the samples to the designated return address. Please note that shipping costs are the responsibility of the customer.
Refund Processing: Upon receiving the returned samples, we will process the refund within 5-7 business days. The refund will be issued to the original payment method.
Contact Information: For any questions or assistance, please contact Prairie Barnwood’s customer service at firstname.lastname@example.org or (204) 822-5476.
Thank you for choosing Prairie Barnwood. We appreciate your business!